How do I transfer my domain to WebOké?

A domain hosted with another provider can easily be moved to WebOké. You'll need the transfer code for this, also known as the EPP code or auth code. In this article you'll read how to start the transfer, how to track it, and what to do if it fails.

How to transfer your domain to WebOké

1. Request the transfer code from your current provider. You'll usually find it in your provider's customer panel. Also remove any transfer lock from the domain there.
2. Go to our domain transfer page and enter your domain name.
3. Choose whether you're transferring only the domain or also ordering hosting with it, and enter the transfer code during checkout.
4. Complete the order in three steps: Configure, Details, and Review and pay.

Don't have the code yet, or is your website still running with your old provider? Then choose Transfer later. You can then start the transfer yourself whenever it suits you. More information is available in Transferring a domain to WebOké.

Tracking the transfer

We start the transfer immediately after the order. You can follow its status in My Domains, tab Transfer centre. Under Pending transfers you'll see all transfers that aren't finished yet.

• in progress: the transfer is underway. With Check status you can see how far along it is at the registry.
• You're transferring this domain whenever it suits you: you've chosen Transfer later. The domain stays with your current provider until you enter the transfer code and click (Re)start transfer.
• Transfer failed: the registry or your old provider didn't proceed with the transfer. See below for what you can do.

How long does it take?

• .nl and .be: with a valid code, the transfer is usually completed within a few minutes. In My Domains, a .nl domain may still show as "transferring" for up to an hour afterward. That's normal.
• Other extensions, such as .com: this can take 5 to 7 days, because your current provider first needs to release the domain. Sometimes your old provider or the registry sends an email in which you need to confirm the transfer.

Transfer isn't progressing or has failed

These are the most common causes:

• The transfer code is incorrect or expired. Request a new code from your current provider. Watch out for capital letters and spaces when copying.
• The domain is locked (transfer lock). Ask your current provider to remove the lock. For .nl, .eu, .be, and .nu there's no transfer lock.
• The transfer has been refused or is awaiting confirmation. Check with your old provider whether the transfer still needs to be confirmed there, and whether you've received an email from them or from the registry.
• The domain was registered or changed ownership less than 60 days ago. For domains including .com, the registry won't allow the transfer yet in that case. You'll receive an email with the date from which you can restart the transfer yourself.
• The domain is in quarantine. This happens if the domain has already been cancelled or expired with your old provider. In that case, please contact us so we can look into the options.

Have you resolved the cause? Then restart the transfer yourself:

1. Go to My Domains › Transfer centre.
2. Enter the transfer code for your domain in the Transfer/EPP code field.
3. Click (Re)start transfer.

All the buttons in the Transfer Center are explained in The Transfer Center: transferring domains to WebOké. Isn't your current provider releasing the transfer code for a .nl domain? Then read Escalating a transfer with SIDN. If it still doesn't work after that, please open a ticket in the Support Center and mention the domain and the message you're seeing.

Good to know

• Only cancel your old subscription after the transfer has been completed, otherwise the domain may end up in quarantine or lapse.
• During the transfer, we extend your domain by one year from the transfer date.
• Is DNSSEC enabled with your old provider? It's best to disable it there a day in advance. Read DNSSEC and transferring: disable first, or bring the key along.
• Are you also moving your website or email to us? Then arrange the hosting first and move your files and email over before starting the transfer, so everything keeps working. If your site or email doesn't work after the transfer, read Website or email not working after a transfer or DNS change.

You might also enjoy reading: The history of the Domain Name